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Résumé

Communications leader with 14+ years of experience advising senior executives and turning complex business decisions into narratives employees understand and act on. Trusted adviser and ghostwriter to C-suite leaders, with experience running monthly all-hands for 1,000+ employees, leading change communications through technological and organizational transformation, and building leader toolkits, pulse surveys, and feedback loops that measure what lands. Experienced using AI to modernize how organizations communicate and responsibly use smart tools. A storyteller who is equally comfortable shaping an executive's message and getting hands-on with the details.

Communications Manager II

Colorado Governor’s Office of Information Technology (OIT) · Denver, CO · 2021 – Present

Promoted through progressively senior communications roles to lead strategy for the Chief Data Office and statewide technology initiatives, advising senior executives on how policy and technology decisions are explained to employees, agency partners, and the public.

  • Executive advisory: Serve as strategic communications adviser and ghostwriter to the Chief Data Officer and Principal Director of AI Architecture, building executive positioning through quarterly memos to government officials, conference thought leadership, and monthly all-hands presentations to 1,000+ employees.
  • Enterprise change and AI adoption: Led communications for a 90-day GenAI pilot of 150 participants across 18 agencies, driving recruitment, onboarding, and engagement through weekly emails, a resource hub, and a community chat. Tracked email, site, and attendance data to refine messaging; results informed the statewide rollout plan and were published as a case study.
  • Crisis and reputation: Kept 18 agencies and 1,000 internal staff aligned through high-severity cybersecurity incidents (Log4j, CrowdStrike Falcon outage). Wrote media fact sheets and statements and built media request briefs that prepared executives and the Chief Communications Officer for press engagement; delivered executive briefings through multi-week resolution.
  • Meeting colleagues where they are: Developed messaging frameworks and communication playbooks adopted by ten 15–40 person OIT teams, driving engagement through bi-monthly employee trainings (consistently overbooked, requiring added ad hoc sessions), hands-on office hours for new platform users, and in-person/virtual conferences nurturing cohorts across technology areas.
  • Education at scale: Led communications for yearly data literacy programs with outside experts, building responsible AI and data understanding among 10,000 state employees; demand was high enough that agencies competed for limited enrollment slots.
  • Champion big initiatives: Lead communications strategy for Colorado’s State Longitudinal Data System (COdata), coordinating messaging across a governing board, advisory groups, and nationally and statewide recognized advocacy organizations, and authoring bi-annual reports to the Governor’s office and General Assembly. COdata has had over 3,000 active users since its June launch.
  • Web strategy: Served as content manager and web administrator for a website used by 30,000 state employees. Conducted a comprehensive audit and redesign to ensure brand consistency and provide updated information. Monitored annual usage of 21,000 users, tracked engagement to assess the effectiveness of communication campaigns, identified popular and underperforming pages, and generated reports on user behavior and site trends.

Sr. Manager, Technical Communications Strategy

14 West · Baltimore, MD · 2019 – 2021

Advised the Technology and Media Solutions department and its leadership before being promoted to lead strategic communications across the department’s 20+ teams, managing a two-person team (Communications Coordinator, Operations Associate) while building trust with internal teams and 15 media/publishing clients through clear, consistent messaging.

  • Change communications: Lifted employee outlook from 35–40% to 65% within 6 months by leading stakeholder assessments and focus groups to uncover communication gaps, then driving a webinar series and change management initiatives.
  • Executive voice: Sustained a consistent leadership voice through organizational change and the early pandemic by ghostwriting and coaching the Chief Operations Officer on speeches, talking points, and crisis communications.
  • Crisis communications: Led communications through a Spamhaus IP-blocking incident, keeping technical teams, internal systems owners, and affected clients informed in real time through full resolution.
  • Employee communications: Achieved a consistent 75% average open rate as head writer/editor of two monthly newsletters to all employees and clients.

Product Manager, Editor & Communications Manager

Agora Integrated Marketing · Baltimore, MD · 2016 – 2019

Promoted to launch a publishing vertical and training platform for digital marketers, copywriters, and SEO professionals, after serving as the communications and content hub for a global marketing agency spanning Baltimore, Ireland, and the UK.

  • Partnered with a development agency to build a chatbot-as-a-service product, researching conversational design, language, and personality to shape the chatbot’s “voice,” resulting in 10 customer pilots and 4 signed contracts within 9 months.
  • Designed and led editorial strategy and content calendars for the agency’s weekly newsletter (2,000 subscribers, 85% average open rate), marketing training platform, and client communications.
  • Built cross-functional relationships with the Managing Director and global teams, fostering transparency, connection, and accountability to keep multi-market projects aligned and on schedule.

Business Analyst

14 West · Baltimore, MD · 2014 – 2016

Officially began a career in technology: standardized stakeholder reporting and technical documentation; built and managed an internship program with a 50% hire-back rate.

  • Served as content manager for an internal SharePoint site that hosted project plans, meeting notes, and organization charts to promote cross-departmental communication.
  • Pulled together reports from project management software to provide regular updates of project scope for internal management, C-level executives, and clients to ensure clarity and awareness of progress.
  • Managed an internship program to nurture the early careers of six paid interns by partnering them with internal mentors and providing guidance on projects, with three being hired back at the company.

Marketing Communications Coordinator

RVANews · Richmond, VA · 2012 – 2014

Learned the ropes within marketing, sales, communications, and strategic direction by writing press releases and editorial content, and developing an advertising strategy to build brand awareness for the online news outlet.

  • Collaborated with the Marketing Manager to design and implement high-impact advertising strategies that elevated brand visibility. Analyzed and optimized client campaigns featured on RVANews.com and across social media platforms, driving measurable engagement.
  • Wrote press releases, editorial pieces for RVANews.com, and copy for client banner ads when needed.

Education

Virginia Commonwealth University · Richmond, VA

Dual degree: Bachelor of Arts, English + Bachelor of Science, Psychology · Minor in French

Certifications

  • Google UX Design, Coursera · 2023
  • Responsible AI for Public Professionals, InnovateUS · 2024
  • Media Relations Certificate, PRSA · 2026
  • Generative AI for Everyone, Coursera · 2026

Adobe Creative Cloud · AEO · AP Style · Asana · Atlassian (Jira, Confluence) · Blueshift · Canva · CapCut · ChatGPT · Claude AI · GEO · Google Analytics · Google Workspace · Google Gemini · Hootsuite · Looker Studio · Lucid · Mailchimp · Microsoft Suite (incl. SharePoint) · Monday.com · Organic social posting (Facebook, Instagram, LinkedIn, TikTok) · Salesforce Marketing Cloud · SEO · Slack · Sprout Social · Tableau